Patent Pending Process

Since before the first known patents issued in 500 BC, individual inventors and innovative companies have asked themselves a simple question “Is there a better way?”

After years of analyzing the market, meeting with customers and OEM manufacturers, Combat Networks discovered there was a problem with the method of provisioning maintenance services for data and telephony infrastructures in particular.

Telephony customers had only two methods of maintaining critical telephony systems.

The first method, and the one that most organizations are most familiar with, is a Service Provider (not the OEM) provisions the equipment, monitors the telephony network, and dispatches a technician when a repair or replacement is warranted. This method, still widely popular today is cost effective on initial estimations, but may create unneeded supplemental charges due to technicians being dispatched when problems could not be remedied remotely. Every dispatch of a technician to service the premises equipment translates directly into increased costs or increased downtime, and a longer mean time to restore the service.

The second method organizations could choose from was having the OEM manufacturer monitor and service the equipment. In many cases, this method allowed for faster mean time to restore the service as technical expertise is always more available directly from the manufacturer. Due to exponentially increased costs in comparison to a non OEM Service Provider providing the service and often less local service presence, this method has not generally been accepted.

Combat Networks developed an Integrated Service Model (ISM), that for the first time, organizations benefit from having the manufacturer involvement, low cost, and the local support they have come to expect from a service provider.

Typical Process Flow Diagram of the Patent Pending Combat Networks Integrated Services Model.

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