The Combat CallBank™ option is not so much a service in itself as a unique and flexible way to pay for various services and SLAs that we offer.

With this ordering option, customers may purchase a fixed number of service calls and top-up later on if required.

The contract price is determined by the SLA required and service levels can alter for different products.

For example:

Customer A has two mission critical network cores in Toronto and Montreal and a satellite office in Vancouver.

The customer may choose to purchase a standard (ie. non-CallBank) contract agreement for the head office in Montreal. However, the customer believes that no more than 40 service calls will be placed during the entire year for the Toronto & Vancouver sites.

Therefore a customer can use the CallBank™ option for these sites and purchase 40 calls marked against the Toronto and Vancouver equipment to be covered.

Example of a multi-tier agreement

Standard maintenance agreement - Montreal.

Regular Combat Dispatch™ service at PLUS level:

Provides next business day onsite service with no limit on the number of service calls that can be placed at this location.

CallBank™ option - Toronto & Vancouver

The customer purchases 40 call credits.

In Toronto:

Combat Dispatch™ at PLUS CALLBANK level purchased for the core network products

AND

Combat Supplant™ at BASIC CALLBANK level is purchased for the edge devices

In Vancouver

Combat Supplant™ at BASIC CALLBANK level is purchased for all equipment at that location.

With this option, the customer is entitled to place up to 40 service calls for any devices in Toronto or Vancouver regardless of the SLA in place.