Combat Dispatch™
Building on the Combat Supplant™ service, this offering combines managed spares with an onsite technician dispatched to install the equipment.
The service is ideal for customers requiring quick swap out or replacement of defective networking equipment who would like to ensure the installation is carried out by a qualified technician. Combat Dispatch™ is ideal for coverage in locations where technical resources inside your organization are limited or unavailable.
All Combat maintenance contracts provide the customer with 24x7 telephone access and web CRM entitlement to view case status and log new service calls.
All spare parts are shipped at current revision levels to ensure optimum operation at replacement thus eliminating the need for companies to procure their own equipment, store it and then upgrade it prior to field commissioning.
Benefits
- Reduce operational costs of stocking and inventory management
- Ensure replacements are operational and at current revisions
- Installation carried out by a qualified service technician
- Improve response to downtime by dispatching a technician with the replacement product
- Flexible service levels to match your requirements
- Fast and reliable turnaround of spare parts
- Outsource spare parts replacement and management
- Reduce potential shipping delays to remote offices
- Widespread service availability
Contract Options
Duration: 6 or 12 months, longer terms available
Onsite SLA:
- Best Effort (Negotiated)
- Enhanced (Next Business day)
- Advanced (Same day, 4 hour)
Software download entitlement:
- Included - Combat Ready™ BASIC
- Optional - Combat Ready™ ENHANCED
Web based self service entitlement: Included (Combat Web CRM)
Telephone access: 24x7 Combat Services Center