Combat Care™
Identify potential problems before they cause network outage and remedy misconfigurations before your business loses money.
Combat Care™ provides customers with a preventative maintenance schedule that puts one of our accredited technicians onsite four times a year at regular intervals to conduct a thorough inspection of the operational network environment.
Combat undertakes the following activities on behalf of the customer:
- Verification of customer network operational environment
- Physical inspection of covered network hardware
- Logical inspection of covered network elements and revisions
- Routine cleaning of fans, power supplies, intakes for covered items
- Cable management inspection and tidy
- Identification of equipment misconfigurations or anomalies
Features
- Pro-active preventative maintenance at regularly scheduled intervals
- Identification of non-conformances in operational environment
- Extend the operational life of covered network elements
- Reduce or eliminate downtime caused by failure of network elements or misconfiguration of equipment in the logical network
- Verification of network operation
- Verification of installed software and/or equipment firmware versions
- May be combined with other Combat routine service offerings
Service options
Duration: 12 months (4 visits) available
Onsite SLA: 8 x 5 during regular business hours
Maintenance Options
- Optional - Combat Supplant™ (BASIC)
- Optional - Combat Supplant™ (ENHANCED or ADVANCED)
- Optional - Combat Dispatch™ (ENHANCED or ADVANCED)
- Optional - Combat Centry™ (Remote Monitoring)
Software download entitlement:
- Included - Combat Ready™ BASIC
- Optional - Combat Ready™ ENHANCED
Web based self service entitlement: Included (Combat Web CRM)
Telephone access: 8x5 Combat Services Center