Cloud vs. On Premise Provider

By Christine Armstrong, Communications Strategist

How does a technician get to a customer site to install an emergency spare part in a down system?

This is not a trick question. The most common answer is, they drive there.

Servicing mission critical on-prem solutions requires eyes on the systems with a 24x7x365 NOC, a healthy supply of spare parts in depots across the country, highly qualified technicians, and a fleet of vehicles to get them to site on time, every time.

Cloud providers need spare parts for 1 system (or none, as it is often hosted by another company), and 1 or 2 technicians to look after just 1 system.

How do you know when your technician will arrive with your spare part?

Combat eliminates any guess with clarity.

The Combat ETA App shows customers exactly where the technician is while en route.  When you buy on-site support with an SLA, Combat provides proof of that commitment being met.

When looking for an SP, don’t be afraid to ask those tricky questions.  “How are you investing in your service model to guarantee support of my on premise solutions?”

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