Combat Dispatch

Building on the Combat Supplant™ service, this offering combines managed spares with an onsite technician dispatched to install the equipment.

The service is ideal for customers requiring quick swap out or replacement of defective networking equipment who would like to ensure the installation is carried out by a qualified technician. Combat Dispatch™ is ideal for coverage in locations where technical resources inside your organization are limited or unavailable.

All Combat maintenance contracts provide the customer with 24×7 telephone access and web CRM entitlement to view case status and log new service calls.

All spare parts are shipped at current revision levels to ensure optimum operation at replacement thus eliminating the need for companies to procure their own equipment, store it and then upgrade it prior to field commissioning.

Benefits
Reduce operational costs of stocking and inventory management
Ensure replacements are operational and at current revisions
Installation carried out by a qualified service technician
Improve response to downtime by dispatching a technician with the replacement product
Flexible service levels to match your requirements
Fast and reliable turnaround of spare parts
Outsource spare parts replacement and management
Reduce potential shipping delays to remote offices
Widespread service availability
Contract Options
Duration: 6 or 12 months, longer terms available

Onsite SLA:

Best Effort (Negotiated)
Enhanced (Next Business day)
Advanced (Same day, 4 hour)

Software download entitlement:

Included – Combat Ready™ BASIC
Optional – Combat Ready™ ENHANCED

Web based self service entitlement: Included (Combat Web CRM)

Telephone access: 24×7 Combat Services Center