Accessibility Plan - Combat Networks
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Accessibility Plan


Statement of Commitment

Combat Networks is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.

Introduction

Combat Networks strives to meet the needs of its employees and customer with disabilities and is working hard to remove and prevent barriers to accessibility.

Our organization is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps Combat is taking to meet those requirements and to improve opportunities for people with disabilities.

Our plan shows how Combat will play its role in making Ontario an accessible province for all Ontarians. This Accessibility Plan applies to Combat operations at our Stouffville, Ontario and Ottawa, Ontario locations.

In accordance with the requirements set out in the AODA, Combat will:

  • Establish, review and update this plan as applicable;
  • Post this plan on our corporate website.
  • Report, as required, on our corporate website the progress of the implementation of this plan;
  • Provide this plan in accessible format, upon request;
  • Review and update this plan at least once ever five years.
Customer Service

Combat is committed to excellence in serving all customers, including persons with disabilities, and it will carry out its functions in a manner which delivers an accessible customer service experience.

Combat is committed to providing our services in a way that respects the dignity and independence of persons with disabilities. This commitment will be integrated wherever possible and will ensure that persons with disabilities will benefit from the same services, in the same place and in a similar way as other customers.

Combat has implemented the following measures related to accessible Customer Service:

  • Ensuring individuals who deal with the public on behalf of Combat are trained to communicate and provide the best possible customer service to all customers, including persons with disabilities.
  • Ensuring our employees are trained and familiar with various assistive devices that may be used by customers with disabilities who are accessing Combat’s services.
  • Ensuring completion of accessibility training is track and recorded in our Human Resources Information System.
  • Ensuring customers and/or members of the public who are accompanied by a service animal or support person in areas of our offices open to the public are accommodated.
  • Providing customers and/or members of the public with prompt notification of any disruption of services to our office buildings. Ensuring notices are posted in accessible formats at public entrances with information regarding the reason for the disruption, the anticipated duration of the disruption and any alternative services or facilities available.
  • Welcoming customer feedback to improve the accessibility of our services through multiple communication channels that include both written and oral communication.
  • Posting our Accessibility Policies and Accessibility Plan on our corporate website.
Training

Combat will provide training to employees on Ontario’s accessibility laws and on the Ontario Human Rights Code as it relates to people with disabilities.
Combat will:

  • Incorporate the training into the employee orientation process for new employees and take steps to ensure that the training is provided to existing employees as soon as practicable
  • Keep and maintain a record of the training provided, including the dates that the training was provided and the number of individuals to whom it was provided.
  • Ensuring that training is provided on an ongoing basis as it relates to any policies that have been revised pursuant to the AODA.
Information and Communication Standards

Combat is committed to meeting the communication needs of people with disabilities. Combat has and will continue to incorporate accessibility requirements under the Information and Communication Standards to ensure that its information and communication systems are accessible and provided in accessible formats that meet the needs of people with disabilities.

Feedback, accessible formats and communication supports

Customer feedback processes allow for multiple types of communication such as email, telephone or regular mail.
Combat will:

  • Ensure feedback processes are accessible to people with disabilities
  • To make sure all publicly available information is made accessible upon request
  • Ensure that existing and new processes for receiving and responding to feedback are accessible to persons with disabilities by providing or arranging for the provisions of accessible formats and communication supports, upon request and in a timely manner.
  • As a general principle when accessible formats and communication supports are requested;
    • Provide or arrange for the provisions of such accessible formats and communication supports
    • Consult with the person making the request to determine the suitability of the accessible format or communication support
    • Provide or arrange for the provisions of accessible formats and communication supports in a timely manner that takes into account the persons accessibility needs due to disability
    • Notify the public about the availability of accessible formats and communication supports
Accessible websites and web content

Combat is committed to ensuring our website and web content is accessible for people with disabilities. AODA compliance is included as one of the criteria in selecting technology vendors for new website development initiatives. We will ensure the development of our next generation digital platform for public websites and mobile applications meets the AODA Information and Communication Standards and that partnering vendors have the required expertise with such technology.

Feedback

For more information on this Accessibility Plan, please contact:

By Mail:
Combat Networks
Attention: Human Resources
236 Westbrook Road. Ottawa, Ontario K0A 1L0


By Email:
hr@combatnetworks.com


By Phone:
613-216-0754